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FAQS

Frequently Asked Questions

HOW DO YOU SHIP?
WHAT PAYMENT METHODS DO YOU ACCEPT?
I'M HAVING TROUBLE ORDERING ONLINE. CAN YOU HELP ME?
CAN I REQUEST A SOAP THAT IS SOLD OUT?
CAN YOU SHIP TO A DIFFERENT ADDRESS? CAN YOU ADD A NOTE?
DO YOU ACCEPT SPECIAL ORDERS?
ARE THOSE REAL RUBBER DUCKIES ON YOUR DUCKY SOAPS?
DO YOU OFFER ANY DEALS?
DO YOU ACCEPT RETURNS AND CANCELLATIONS?
IS IT SAFE ORDERING ON YOUR SITE?
HOW DO YOU MAKE YOUR SOAPS?
ARE YOUR SOAPS DIFFERENT FROM THE ONES I BUY IN THE SUPERMARKET?
DO YOU TEST ON ANIMALS?
WHY ARE SOY CANDLES BETTER AND WHAT ARE SOME BURNING/SAFETY TIPS?
CANDLES! WHAT ARE THEY GOOD FOR?
 

HOW DO YOU SHIP?

I ship via USPS First Class Mail and Priority Mail.

WHAT PAYMENT METHODS DO YOU ACCEPT?

​Visa, MasterCard, American Express, and Discover.  ​You can also pay via PayPal.

I'M HAVING TROUBLE ORDERING ONLINE. CAN YOU HELP ME?

Absolutely!  Just send us a note on our CONTACT US page. We'll get your order placed and even reward you with a $15 Duckydaddles Soap Gift Certificate.

CAN I REQUEST A SOAP THAT IS SOLD OUT?

Yes!  Please send me an email and let me know.  I review all requests and re-stock when I can.

CAN YOU SHIP TO A DIFFERENT ADDRESS? CAN YOU ADD A NOTE?

Yes.  Simply add their name and address under Shipping Details.  Absolutely we can add a note.  Please let us know if you want a simple tag or card, and what you would like it to say.

DO YOU ACCEPT SPECIAL ORDERS?

If you have a special request for large quantities of a particular soap, or have an event such as a bridal shower, wedding, or retirement party, please send me a detailed email, with as much information as possible, and I will respond to your request shortly.

ARE THOSE REAL RUBBER DUCKIES ON YOUR DUCKY SOAPS?

Yes.  I use real, mini rubber duckies (many of which squirt!!) in all my "Ducky Soaps."

DO YOU OFFER ANY DEALS?

Yes I do!!  You can find selected soaps throughout my collection with reduced prices.  And don't miss the special deals in my "SALE" section.  I also offer sales throughout the year and announce them on my site and on my Facebook page.

DO YOU ACCEPT RETURNS AND CANCELLATIONS?

I guarantee all my products.  Cancellations are accepted up to the time they are shipped.  However, you can still return the shipment for a refund.

IS IT SAFE ORDERING ON YOUR SITE?

Yes.  Sensitive information entered online is encrypted & transmitted using state of the art SSL (Secure Socket Layers) and TLS technology.   Also, this site is tested and certified to be secure by the world's largest dedicated security company, McAfee.   See my Privacy Policy for more information. 

HOW DO YOU MAKE YOUR SOAPS?

All soaps are made in small batches.  I’ve currently been focusing on melt & pour (glycerin soaps), but will also be getting into lotions and potions very soon.

ARE YOUR SOAPS DIFFERENT FROM THE ONES I BUY IN THE SUPERMARKET?

You betcha!! My soaps are hand crafted with the human touch.  

I use only Fragrance Oils in my soaps. I choose not to use Essential Oils in my soaps for three reasons. 1) Fragrance oils cost less, so I can pass on the savings to my customers, 2) Their scents hold up for years, 3) Many essential oils are known to trigger adverse skin reactions, so Fragrance Oils are generally the safer bet.  

Tip: Be sure to let your soap drain and air dry between uses and it will last longer.  

​ -- Soaps for when you want the very best! Thank you for buying handmade! --

DO YOU TEST ON ANIMALS?

Animal testing?  No way!!!  None of the ingredients in my soaps have been tested on animals.

WHY ARE SOY CANDLES BETTER AND WHAT ARE SOME BURNING/SAFETY TIPS?

SOY CANDLES are better than traditional paraffin wax candles because they burn 50% longer, the wax is natural and contains no paraffin/petroleum products, burn cleaner with less soot, and burn evenly which leaves almost no excess wax on the sides.
CANDLE BURNING SAFETY:
• Keep wick trimmed to 1/4" at all times.
• Only burn candle on level surface. Our tins have raised Safety Feet that keeps surfaces cool.
• Keep out of reach of children & pets. Never leave candles unattended.
• Do not touch or move candle when lit or when wax is melted, metal tin can become hot.
• Never burn candle more than 4 hours at a time.
CANDLE BURNING TIP:
When burning your soy candle for the first time, allow the candle to burn for 2 to 3 hours. Soy wax has a "memory" and this initial burn helps to avoid "tunneling" down the center of the container, and also increases the candle's scent throw.

CANDLES! WHAT ARE THEY GOOD FOR?

Candle Tins are perfect for filling any room in your home with your favorite fragrances. Tea Lights when used individually, can increase ambiance with candle light and are perfect for adding fragrance to your cozy reading nook, desk, or other small spaces. Tea Lights used in multiples, can pump up the mood and fragrance to heighten romance and inspire elegance.

Burning a candle is like a daily spa experience. They also make fantastic gifts for birthdays, Mother’s and Father’s Day, Anniversaries, and are especially good for housewarming gifts!